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What payment methods do you accept?
What sizes do you carry for bracelets and necklaces?
When will my item ship?
What is goldtone or silvertone mean?
What carrier do you use to ship items?
What is your privacy notice?
What is your condition of use?
What is your return policy?
Can I pick or my item or will you deliver?
Does the jewelry come with a box?
How are you able to offer low prices?
How accurate are the descriptions of each item?
Do you offer international shipping?
Why do you only ship to confirmed addresses?
Can I request an item?


What payment methods do you accept?
Pink Diamond Gallery accepts Google Checkout, Amazon Payments and Money Orders. Items paid for by money order must clear before item(s) is shipped.

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What sizes do you carry for bracelets and necklaces?
Any bracelets or necklaces that are handmade can be ordered to your desired length. At Pink Diamond Gallery, we believe everyone should enjoy jewelry, not matter your size. Only handmade bracelets or necklaces can be made to your size. Some bracelets and necklaces may not be available depending upon the availability of beads. Please contact Pink Diamond Gallery at info (at) pinkdiamondgallery.com to check availability.

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When will my item ship?
Once your payment has cleared, Pink Diamond Gallery will ship your item within 24 to 48 hours, excluding Holidays and Sundays. We will also provide a tracking number and/or insurance if specified. If you need your item by a certain date, please contact us at info (at) pinkdiamondgallery.com, when you pay for the item so we are aware of the date you need the item.

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What is goldtone or silvertone mean?
Items that are labeled goldtone (gold tone) or silvertone (silver tone) ARE NOT real gold or silver. Our items that ARE real gold or sterling silver or silver will say so. For example, we will say "stamped 14k" or "stamped 14 k" or "14 k gold" or "stamped 925." 10k or 10 k = gold 14k or 14 k = gold 18k or 18 k = gold 585 = 14k or 14 k gold 750 = 18k or 18 k gold 925 = sterling silver 950 = platinum

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What carrier do you use to ship items?
Pink Diamond Gallery will either ship US Mail or UPS. When you item is shipped we provide a tracking number and/or insurance for your item.

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What is your privacy notice?
The personal information you have provided Pink Diamond Gallery and information about your order will not be shared with any third parties. Pink Diamond Gallery reserves the right to store personally identifiable information including past purchase information. This information will be used to make our future marketing efforts more efficient. If you agree to receive emails and newsletters from Pink Diamond Gallery we will send you offers for products and services that may be of interest to you. Additionally, each email Pink Diamond Gallery sends you will include a description of the opt-out process to enable you to stop receiving future email. Pink Diamond Gallery may share your information you submit with our payment processor, bank or other credit reporting agency to confirm or verify payment. When you submit your order for processing, you are entering into a financial transaction, and a legally binding agreement for pay for the goods you order. Any additional information we obtain will be used to verify the identity of the buyer and to protect your account.

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What is your condition of use?
If you use this website, you agree to be bound by our terms and conditions of use. You agree that you are entering into a legally binding agreement to purchase goods, and payment shall be made at the time your order is placed.

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What is your return policy?
All sales are deemed final for any purchases other than defects. Damages which may have occurred during shipment are the responsibility of the carrier, and should be brought to their attention immediately upon reciept and inspection of your package. In the event you are unhappy with the merchandise or services you receive, you may return merchandise to us with pre-authorization first, and we will refund your purchase price if the merchandise was found to be defective or not as described on our website offering. If you are returning your merchandise for any other reason than material defect in workmanship, quality, or functionality, then you will not be entitled to a refund and you may be given a Pink Diamond Gallery merchandise credit.

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Can I pick or my item or will you deliver?
We are located in Fairfax County, Northern Virginia. Before placing an order please contact us to see about picking up or delivery services for items. Not all items are available for pick up or delivery. All items must be paid for before pick up or delivery.

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Does the jewelry come with a box?
Pink Diamond Gallery provides boxes for all our jewelry (includes costume jewelry, sterling silver jewelry and fine jewelry). The boxes Pink Diamond Gallery provides are professional jewelry boxes. Included with each jewelry box is a white box for ease of gift wrapping. We also sell jewelry boxes so if you need additional boxes, please email us at info (at) pinkdiamondgallery.com

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How are you able to offer low prices?
Our Personal Shoppers at Pink Diamond Gallery search for great deals to pass along to our Customers. Pink Diamond Gallery strives to find unique and sometimes one of a kind items for purchase. Our goal at Pink Diamond Gallery is to pass the savings to our Customers.

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How accurate are the descriptions of each item?
NOTE: Pink Diamond Gallery has described each item to the best of our ability. All measurements are approximate. If there are any defects or flaws, they will be in the item description.

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Do you offer international shipping?
If you are an International buyer please email for shipping prices (info [at] pinkdiamondgallery.com). We only accept Google Checkout for International buyers and payment must be submitted through Google Checkout.

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Why do you only ship to confirmed addresses?
Pink Diamond Gallery will only ship items ordered to the address that is associated with your Google Checkout account. This policy is in place to protect our Customers and ensure items are shipped to the Account Holder and not another entity.

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Can I request an item?
Yes, Pink Diamond Gallery will gladly take your order request and have one of our Personal Shoppers research availability and pricing. Prior to purchase we will contact you to ensure you agree to the price and then send an invoice for purchase.

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Last Updated: 8 Jul 2016 16:41:49 PDT home  |  about  |  terms  |  contact
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